Help Center

Membership & billing

Tiers, payment, renewals, receipts, cancellation, and how firm membership is billed.

  1. Membership tiers and what each includes

    Free, Professional at $99 a year, and Firm at $499 a year. What separates them and which one fits.

  2. Join or upgrade to Professional

    How to move from a free account to the $99 Professional membership, and what happens to your account when you do.

  3. Update your payment method

    Change the card on file before your renewal date so an expired card does not quietly end your membership.

  4. Find your receipts

    Where card receipts land, how to find past charges inside your account, and what to do when a receipt went to an old address.

  5. Renewals and what happens if you lapse

    Renewal is automatic on your join anniversary. What you keep and what you lose if a membership lapses.

  6. Cancel your membership

    How to cancel, the 30-day refund window, and what stays yours afterwards.

  7. How firm membership is billed

    Firm membership at $499 a year covers every videographer at one firm, billed by card to the account holder who set it up.

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